Return & Refund
Order Inquiries & Customer Assistance – clothingusdiamond.com
At clothingusdiamond.com, customer satisfaction is our priority. If you have any concerns or questions regarding your order, please contact us at support@clothingusdiamond.com. Our dedicated support team will respond promptly and work with you to resolve any issues within 30 days of delivery.
Exchanges Policy
Because all of our products are custom-made to order, we do not accept exchanges due to customer selection errors (e.g., incorrect size, design, or quantity). We encourage customers to carefully review all details before confirming their purchase, as once the order is placed, changes cannot be made.
Cancelling an Order
Our products begin production shortly after orders are received. If you need to modify or cancel your order, please reach out to us immediately.
- Cancellation Window: Cancellations or changes are only possible within 6 hours of placing the order, before production begins.
- Once production has started, we cannot cancel the order. In exceptional cases, replacements may be considered at our discretion.
Return & Refund Policy
Our return and refund policy is valid for 30 days from the date of delivery. After this period, your order is considered accepted, and refund requests cannot be processed. Refunds and returns are accepted only if:
- The product arrives damaged or broken
- The design differs from what was ordered
- The size or material does not match your order
- An incorrect or wrong item is delivered
- The item does not match the product description
Conditions for Returns
To qualify for a return, items must:
- Be unworn, unwashed, and unaltered
- Remain in their original condition and packaging
- Include all original tags
- Show no defects caused by improper handling or use
Proof of Order Required
When requesting a return or refund, customers must provide:
- Proof of purchase or receipt
- Shipping label/confirmation
- Photos of any damage or defects
- Relevant order details or correspondence
Return & Refund Procedure
- Contact us at support@clothingusdiamond.com with your request and required documentation.
- Our team will review your claim and respond within 2–3 business days with return instructions.
- Ship your item using a traceable shipping method and provide the tracking number to our team.
- Refunds will only be processed after we confirm eligibility and receive the returned product.
Please do not send items back without prior approval. Unauthorized returns cannot be processed, and we are not responsible for lost packages.
Return Shipping Costs
- Customers are responsible for the cost of return shipping, unless the item is damaged, defective, or incorrect.
- We do not provide prepaid return labels.
Refund Processing & Timing
- Refunds are typically processed within 2 business days after receiving and inspecting your return.
- You will receive email confirmation once your refund has been issued, including any eligible shipping fees.
- Depending on your bank or card provider, refunds may take 15 business days to appear in your account.
Important Notes
- The return/refund period is strictly limited to 30 days after delivery.
- We are not responsible for lost or damaged items during return shipping—please use a reliable, trackable courier.
- Customers must contact our support team before returning items. Refunds will not be issued without prior approval.
Contact Us
For questions or assistance with your order:
Email: support@clothingusdiamond.com
Customer Support: Available 24/7 to assist you
Thank you for shopping with clothingusdiamond.com. Your trust and satisfaction are our top priority.