FAQS

Frequently Asked Questions – clothingusdiamond.com

What shipping options are available?

We provide a fast and reliable flat-rate shipping service within the United States at $5.99 per order. Please note that we are currently unable to deliver to U.S. military addresses (APO/FPO). We apologize for any inconvenience and appreciate your understanding.

How long will it take to receive my order?

Orders within the U.S. typically arrive in 3–8 business days. During peak times—such as holidays or major promotions—delivery may take a few extra days.

Do you offer international shipping?

At this time, clothingusdiamond.com ships only within the United States. We are working toward expanding internationally in the near future.

What forms of payment do you accept?

We accept secure payments through PayPal and Stripe. At checkout, you can:

Log into your PayPal account, or

Enter your credit/debit card details securely via Stripe.

Is purchasing from your website secure?

Yes. At clothingusdiamond.com, your privacy and data security are top priorities. We never rent, sell, or share your personal information with third parties. For details, please see our [Privacy Policy].

Can I modify my order?

Because our products are made-to-order, we cannot modify orders once they have been confirmed. Please double-check sizes, colors, and shipping details before completing your purchase. We cannot accept returns or exchanges due to incorrect selections.

Can I cancel my order?

Yes, cancellations are possible within 6 hours of placing your order, provided production has not yet started. Please note that cancellations are subject to a 10% processing fee.

To request a cancellation, email us at support@clothingusdiamond.com
 immediately. If your order has already entered production or shipping, cancellation will no longer be possible.

Can I request a return or refund?

Yes. We accept returns and refunds within 30 days of delivery, provided the items meet our eligibility criteria. Customers are responsible for return shipping fees, except in cases of damaged, defective, or incorrect items. Please review our [Returns & Refunds Policy] for full details.

What is the return window?

Eligible items may be returned within 30 days from the delivery date. After this period, orders are considered final and are no longer eligible for return or refund.

I haven’t received my order. What should I do?

If your tracking shows the package as delivered but you haven’t received it:

Check all delivery areas around your home.

Contact the shipping carrier listed in your tracking email for clarification.

If you still need help, email our support team at support@clothingusdiamond.com
 and we’ll assist you promptly.